Meet Henk, our AI assistant

At TMC, we are taking an important step in expanding our services with the introduction of Henk, our own AI assistant. Henk is designed to quickly and reliably support parkers with questions about parking through a phone conversation. Thanks to his smart technology, he can independently handle calls and provide immediate assistance when someone has difficulty paying, operating the parking machine, or when there is a malfunction or error message.

What makes Henk unique is that he is directly connected to our back office and parking management system. During a conversation, he can retrieve relevant information such as the current status of a parking machine, previous reports at the same location, or available transaction data. This enables him to provide both the parker and our Service Desk with accurate, context-based answers.

Collaboration with the Service desk

When a situation requires human follow-up, Henk ensures a seamless transfer to our Service Desk. The employee immediately receives the full context of the conversation, so the parker does not need to repeat the issue and the question can be resolved more quickly. In this way, people and AI work together efficiently.

Further development

At the moment, Henk is still in a testing phase, but we are already expanding his capabilities with a WhatsApp integration. This will make it possible to support parkers via chat as well, for example by sharing the location of another nearby parking machine or sending additional instructions and images.

24/7

With Henk, we are strengthening our services in terms of accessibility, speed and customer friendliness. He is always available, always alert, and an important addition to our team. Henk is ready to help parkers – and that is exactly what he was designed to do.

Curious what Henk can do for you?

Would you like to learn more about Henk? Feel free to contact our colleagues from the Sales department. They will be happy to tell you more.